By Steve Norris As remote IP Soft Phones become more common and more popular, one feature stands out as a user favorite. Scraping. Scraping is the ability to highlight a telephone number on your computer or laptop screen, whether it appears on the web, a document, or in a program, […]
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Independent Telecom Agents – The Top 10 Reasons Companies Use Them
By Steve Norris Ever increasingly, businesses are electing to obtain their telecommunication services from independent telecom agents instead of direct reprentatives. We take look at the top 10 reasons why we see this trend occurring in the marketplace today. 1. Mergers and Acquisitions Sales is known as a high turnover […]
Foreign Exchange Numbers – Appearing Local for Increased Profits
By Steve Norris Many businesses want and need to expand their services into additional markets to increase revenues, but they are not sure of the best way to accomplish it. Do they add another brick and mortar location and the associated overhead and headaches that come with it? Do they […]
Call Center Software – Does My Business Need It?
By Steve Norris Ten years ago most businesses would not have considered owning call center software for their business telephone system unless they had a true call center environment. The cost was absolutely prohibitive for any other application, but with recent technology advancements it’s now time to ask, “Should I […]
Buy a New Telephone System or Upgrade the Old One – 5 Major Questions You Have to Ask!
By Steve Norris At some point, every business will inevitably face the necessity of evaluating new business telephone system technology. Does it make more sense to upgrade the old system, or should I buy new? That is one loaded question that requires a loaded answer. The initial step in determining […]
Business Telephones – What Are My Lease Options?
By Steve Norris For numerous companies, paying cash for a large purchase such as a new business telephone system is simply not in the budget. In the absence of that option, companies turn to equipment leasing to provide the technology their company needs. There are several “Lease” options or flavors […]
Re-Bill for Your Time Using Account Codes
By Steve Norris Do you ever get tired of giving away free advice to clients over the phone? Do your clients think that if they call you via telephone instead of coming in to your office that they won’t be billed for your consulting time? If this is an issue […]